Privacy Policy

1. What We Collect

When you use HW Swap and Shop, we collect:

• Account information: Email address, display name, and profile details you provide
• Listing data: Titles, descriptions, pricing, condition, series, and photos you upload
• Offer and message content: Cash offers, trade proposals, and comments you submit
• Basic analytics: Page views and general usage patterns (not personally identifiable)
• Location information: City and state, if you choose to provide it in your profile settings

2. How We Use It

We use the information we collect to:

• Operate and maintain the marketplace
• Process seller subscriptions and Buy It Now payments
• Display your listings to potential buyers
• Facilitate offers, trades, and communication between users
• Send transactional emails (account verification, offer notifications)
• Improve the platform and fix issues
• Enforce our Terms of Service and prevent abuse

3. Third-Party Services

We use the following third-party services to operate the platform:

• Supabase — Database hosting and user authentication
• Stripe — Payment processing for subscriptions and purchases
• Vercel — Website hosting and deployment

Each of these services has their own privacy policy governing how they handle data. We do not sell, rent, or share your personal data with any third parties for advertising or marketing purposes.

4. Cookies

We use essential cookies only for authentication sessions — keeping you logged in as you navigate the site. We do not use advertising cookies, tracking pixels, or any third-party analytics cookies. No data is shared with ad networks.

5. Data Retention

Your account data is retained for as long as your account is active. If you delete your account, your personal data (profile, listings, offers, and comments) will be removed within 30 days. Some anonymized data may be retained for analytics and platform improvement purposes.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request a copy of your data (data export)
• Request deletion of your account and associated data
• Update or correct your profile information at any time

To exercise any of these rights, email us at hello@hwswapandshop.com.

7. Children

HW Swap and Shop is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a user under 18 has provided personal information, we will take steps to delete that information.

8. Security

We use industry-standard encryption and security practices to protect your data. All data is transmitted over HTTPS. Passwords are hashed and never stored in plain text. Payment information is handled exclusively by Stripe and never touches our servers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Continued use of the platform after changes are posted constitutes your acceptance of the revised policy.

10. Contact

If you have questions about this Privacy Policy, please contact us at hello@hwswapandshop.com.